dfcu Agent Banking services can be accessed by all dfcu Bank account holders soon, the services will be extended to people who do not hold dfcu Bank accounts especially for utility bills and school fees payments.

We will offer the following services to its customers through Agent Banking;

• Cash deposit to own and other dfcu Bank account.
• Cash withdraw from own account
• Bill payment (Electricity, Water, Pay TV, Tax).
• School fees payment
• Inter account transfers and Interbank transfers.
• Money transfers (send and receive money)
• Mini statements and Balance enquiry
• Airtime top up

• Quick: no travelling to the bank, no queues, fast transaction processing.
• Affordable: transaction fees are lower than branch fees.
• Convenient: Agents open longer hours than bank Branches and are close to where customers live, work and shop.
• Simple: transaction process is simple and no forms are required.

Agent Banking is a new service channel that enables you to access our services through Agents contracted by the bank.

You can also contact us toll free on 0800 222 000 or send us an email at

customercare@dfcugroup.com and we will come to you.

• An option to grow your savings with your friends, family or colleagues
• An account where your savings will grow at favorable interest rates
• Access to business & development loans to help you achieve your investment goals
• Free financial management trainings and networking forums
• Insurance benefits to cover members plus dependents
• Investment options with high returns
• Access to Investment Advisory services

You can walk into any dfcu branch for assistance. You will then be referred to a Relationship

Manager, who will then offer you guidance on whatever matter you may have.

The registered by laws/constitution, minutes/resolution and each of the signatories needs:

• 2 passport size photos
• Proof of Date of Birth (passport, driving permit, voters card, birth certificate)
• Proof of residence (LC letter/Utility bill in their names)
• ID