• Agent Banking FAQs

    What is Agent Banking?

    Agent Banking is a service channel that enables you to access our services through Agents contracted by the bank.

    What Services are available?

    1. Cash deposit to own and other dfcu Bank account.
    2. Cash withdraw from own account
    3. Account Opening Origination
    4. Bill payment (Electricity, Water, Pay TV, Tax).
    5. School fees payment
    6. Float purchase (MTN, Airtel)
    7. Inter account transfers and Interbank transfers.
    8. Mini statements and Balance enquiry

    What are the benefits of Agent Banking?

    • Quick: no travelling to the bank, no queues, fast transaction processing.
    • Affordable: transaction fees are lower than branch fees.
    • Convenient: Agents open longer hours than bank Branches and are close to where customers live, work and shop.
    • Simple: transaction process is simple, and no forms are required.

    What do I need to perform cash deposit and cash withdrawal transactions?

    1. To conduct a cash deposit transaction, you (customer) will need the following:
    • account number
    • account title
    • Cash
    1. To conduct a cash withdrawal, you (customer) will need the following:
    • active debit card and PIN

    Are the transactions real time?

    Yes, all transactions are real time

    How will I know the transaction has been completed?

    • The agent will provide a transaction receipt for every successful transaction
    • SMS or email will be sent to Account Owner on request

    In case the transaction is rejected or failed, how will I know?

    In case the transaction is rejected or fails, the agent will provide you (customer) a receipt indicating this status

    What should I do if there is disputed transaction?

    1. If there is a disputed transaction on your account, please report this to our contact centre.
    • Call us on 0800 222 000 / 0414351000
    • Send email customercare@dfcugroup.com
    • WhatsApp on +256776 760760
    • SMS to 8889
    1. Provide the following details:
    • Your full name
    • Account number
    • Transaction type (e.g cash withdrawal or cash deposit)
    • Date and time of transaction
    • Amount involved
    • Receipt of the transaction

    What criteria must an Agent meet?

    • Is a registered and licensed business
    • Have a physical address
    • Have adequate and secure premises
    • Have an account in a financial institution licensed by the Central Bank
    • Have been engaged in a commercial activity for at least 12 months

    Who can be a dfcu Agent?

    • Registered Sole proprietors
    • Registered Partnerships
    • Limited liability companies
    • Cooperative Societies
    • Microfinance Institutions
    • Any other entity which the Central Bank may deem fit for example, payments companies

    What should I do to become a dfcu Approved Agent?

    • Visit any dfcu Bank branch or
    • Call us on 0800 222 000 / 0414351000
    • Send email customercare@dfcugroup.com
    • WhatsApp on +256776 760760
    • SMS to 8889

    Customer Notice

    • No direct charges/fees should be levied by this Agent.
    • Agent services are provided subject to availability of funds.
    • Valid identification is required for Agent transactions.
    • Obtain printed receipts for all successful transactions done by the Agent.
    • Sign the Agent transaction register before leaving the Agent premises.
    • Keep your PIN private. Never disclose your PIN to anyone.
    • For more information on dfcu Agent services please call 0800 222 000.

    dfcu Bank Agent Prohibited Activities

    Agents shall not:

    • Operate or carry out a transaction when the system is down.
    • Operate or carry out a transaction when there is a communication failure in the system.
    • Operate or carry out a transaction in the customer’s absence.
    • Operate or carry out a transaction when the system cannot generate a hard copy system receipt or acknowledgement of the transaction.
    • Charge fees directly to customers.
    • Undertake Cheque deposits, distribution of Cheque books, ATM Cards, or conduct foreign exchange transactions.
    • Subcontract other person(s) to provide Agent Banking services.
    • Provide Agent Banking services at a location other than the physical address of the agent.

     

    Tariff Guide

    Transaction Band (UGX) Deposit (UGX) Withdraw (UGX) Bills / School Fees (UGX)
    <10,000 Free 1,000 950
    10,001 – 60,000 Free 1,200 950
    60,001 – 150,000 Free 1,500 1,700
    150,001 – 250,000 Free 2,000 2,050
    250,001 – 350,000 Free 3,500 2,950
    350,001 – 500,000 Free 4,000 3,450
    500,001 – 1,000,000 Free 5,000 4,000
    1,000,001 – 2,500,000 Free 8,500 7,950
    Above 2,500,001 Free 10,000 7,950
    Other Services Charge (UGX)
    Account Opening Free
    Balance Inquiry 500
    Mini statement (last 5 Transactions) 500
    Internal Transfers 500
    Inter Bank Transfers 3500

     

  • dfcu Bank Back to School ‘Fees & Smiles’ Campaign Terms and Conditions

    1. To be a winner in the dfcu Back to School ‘Fees & Smiles’, one is required to pay a child’s school fees using dfcu QuickBanking (Quick Code *240#, QuickApp or QuickOnline) or SchoolPay (MTN Mobile Money /Airtel Money).
    2. There is no entry fee and no purchase necessary to enter this competition.
    3. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
    4. Closing date for this promotion will be Tuesday 13th September 2022, at 5.00pm. School fees payments made after this date, will not be eligible for the promotion.
    5. The prize to be won under dfcu Back to School ‘Fees & Smiles’ August 2022 competition is UGX. 500,000 for the selected winner and no other alternatives will be offered. The prizes are not transferable.
    6. All the lucky winners from the competition will be announced on our social media pages after the closing date and asked to provide proper identification before claiming prizes.
    7. The winner will be notified by email and/or phone call within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we (dfcu Bank) reserve the right to withdraw the prize from the winner and pick a replacement winner.
    8. By participating in this campaign, you release dfcu Bank and hold it harmless from any and all losses, damages, rights, claims, liabilities, and actions of any kind in connection with the Back to School ‘Fees & Smiles’ promotion including, without limitation, personal injuries, death and property damage, and claims based on publicity rights, defamation or invasion of privacy.
    9. Entry into the competition will be deemed as acceptance of these terms and conditions.
    10. dfcu Bank reserves the right to amend the General Terms at any time. You are encouraged to check the dfcu Bank website regularly for any such changes.

    dfcu Bank Uganda Limited is regulated by the Bank of Uganda. Customer deposits are protected by the Deposit Protection Fund of Uganda up to UGX 10 million. T&Cs apply!

  • Sukuma Business FAQs

    Click here to download FAQs

  • dfcu Bank ‘Win-Win’ Salary Loan Campaign -Terms and Conditions

    1. The dfcu Bank ‘Win-Win’ Salary Loan Campaign runs from 14th March 2022 to 31st May 2022
    2. Lucky winners of the ‘Win- Win’ campaign stand a chance to win loan repayments capped at UGX 10 million. The loan repayment applies only to new loans and/or top up loans taken during the campaign period. Running (already existing) loans are not eligible for the campaign reward.
    3. All loans are offered at the sole discretion of dfcu Bank and as per the current credit policies governing the respective products.
    4. If you are an existing dfcu Bank customer and you are currently in default on a facility from dfcu Bank, then you will not be eligible to apply for the discounted interest rate loans advertised in the ‘Win-Win’ loan campaign.
    5. By participating in this campaign, you release dfcu Bank and hold it harmless from any and all losses, damages, rights, claims, liabilities and actions of any kind in connection with the Bounce Back promotion including, without limitation, personal injuries, death and property damage, and claims based on publicity rights, defamation or invasion of privacy.
    6. For Bbuyoffs, arrangement fees shall not apply on loan amounts applied for.
    7. These Win-Win campaign terms and conditions (“Win-Win Terms”) are supplementary to dfcu Bank’s standard terms and conditions applicable to the advertised products (“Standard Terms”). To the extent of any inconsistency between the Win-Win Terms and the Standard Terms, these Win-Win Terms will prevail.
    8. The reduced promotional interest rate being offered during the Win-Win campaign is applicable only on new loans and on top up loans. These rates do not apply on your existing loan (if any with the Bank) if you do not wish to apply for new or top up loan.
    9. All Loan rates are variable interest rates. Sale rates applicable only for new and Top-up loans. Interest rates are variable, pegged to the Prime Lending Rate and subject to change in line with the prevailing market conditions.
    10. Immediate family members or distant relatives of an employee of dfcu Bank are not eligible to participate.
    11. dfcu Bank reserves the right to amend the General Terms at any time. You are encouraged to check the dfcu Bank website regularly for any such changes.

    dfcu Bank Uganda Limited is regulated by the Bank of Uganda. Customer deposits are protected by the Deposit Protection Fund.

  • Rising Woman Campaign FAQs

    DOWNLOAD THE RISING WOMAN PROPOSAL WRITING GUIDELINE FORM HERE: https://bit.ly/3N7hiIj 

    About Rising Woman

    Monitor Publications Limited’s (MPL) flagship brand Daily Monitor in partnership with dfcu Women in Business Program and Uganda Investment Authority-UIA are running the fifth season of the Rising Woman campaign. The objective of the campaign includes recognizing, celebrating, and promoting a culture of mentorship among women in business in Uganda.

    Several activities including countrywide power talks, mentorship programs, business advisory caravan are lined up. But that’s not all, an all-expenses paid study trip to Nairobi for the top 10 winners and cash prizes of up to UGX 30 million is up for grabs for the top 3 winners. Women entrepreneurs are therefore urged to send in their project proposals following the guidelines herein to stand a chance to win the study tour trip and cash prizes.

     

    Who qualifies?                                                  

    Registered businesses in the following categories:

    1. Business/trading women, Agribusiness, 3. Small scale investors & Other consumer services those offering Education services, hospitality, Events management, Transport etc

    Note: The business must be 50% owned by a woman/women and domicile in Uganda.

     

    Where to pick up the guideline forms

    • Download forms from dfcugroup.com, any dfcu branch, UIA offices or Daily Monitor offices.

     

    How to submit

     

    Prizes to win

    1. UGX10 Million for top winners in each category – Agribusiness Value addition, Manufacturing & Consumer services, Digital Innovation & Ecommerce
    2. An all-expenses study tour trip in Nairobi for the top 10 proposals.

     

    Deadline: Thursday 30th June 2022

    Contact Persons:  dfcu Bank -0800222000 or Joshua – 0701-770983

     

    Terms & Conditions

    Participation in the Proposal Writing Competition

    1. The competition is only open to female entrepreneurs of adult age.
    2. Participants shall be female entrepreneurs who individually or jointly own at least 50% of a business that is formally registered and domicile in Uganda.
    3. Female entrepreneurs who work with any of the sponsoring partners are not eligible to participate.
    4. Proposals shall follow the format provided in the proposal writing guideline form which is available on the dfcu website, all dfcu branches, Daily Monitor offices and all UIA offices. Proposals that do not meet the requirements provided therein shall not be allowed.
    5. Proposals shall be submitted by delivering 2 hard copies at any dfcu branch, Daily Monitor office or UIA office. Submission may also be done online by sending an email womeninbusiness@dfcugroup.com.
    6. Submission of Proposals will close on Friday, 29th July 2022 at midnight (the “Closing Date”).
    7. Proposals will be reviewed and evaluated by a panel of Judges whose decision will be final.
    8. The Top 20 Participants with the best evaluated proposals shall each be required to make a personal presentation before a panel of Judges who shall then select the top 10 proposals where the Top three will emerge from.
    9. Participants may be required to get involved in various media engagements (on TV, Radio, Print and Online) and their stories may be shared with the general public on the platforms selected by dfcu, Daily Monitor and Uganda Investment Authority. Each participant shall be deemed to have consented to being part of such media engagements by submitting their application.
    10. The top 10 winners from the previous Rising Woman seasons are not eligible.

     

    Rising Woman Business Trainings and caravans

    1. The competition is only open to female entrepreneurs of adult age.
    2. Participants shall be female entrepreneurs who individually or jointly own at least 50% of a business that is formally registered and domicile in Uganda.
    3. Participants in Kampala shall register for the training at any dfcu Branch, Daily Monitor office or UIA office.
    4. Participants from outside Kampala shall register with the District Commercial Officer.
    5. The training will be conducted in various sessions across the country. Details of the sessions can be obtained from the District Commercial Officer, any dfcu Branch, Daily Monitor office or UIA office.
    6. Availability of seats at the training sessions will be on a first come basis.

    The Organizers reserve the right to amend the General Terms at any time. Participants are encouraged to check the dfcu website regularly for any such changes.

     

    Download the Proposal Writing Form here

  • dfcu Bank Small Business Recovery Fund FAQs

    dfcu Bank is supporting small businesses to recover and thrive

    dfcu Bank has been at the forefront of transforming businesses in Uganda by providing affordable and flexible financing solutions. The Small Business Recovery Fund supports small businesses that have been affected by the Covid- 19 pandemic.

     

    1. What is the Small Business Recovery Fund?

    The dfcu Small Business Recovery Fund provides loans/credit to small businesses that have been adversely impacted by the COVID-19 pandemic but show potential for recovery if provided with the right financial support. Through the fund, dfcu provides affordable credit facilities to small businesses that have suffered financial distress arising from the knock-on effects of COVID-19 pandemic. This fund provides the much-needed liquidity to resuscitate such businesses.

     

    1. Why should small businesses take up this funding?

    The fund has been crafted to support small business customers get back on their feet.  The loan offer includes the following:

    • A business can access up to UGX 100 million in financing
    • There is no minimum loan amount
    • The loans are offered at a discounted interest rate of 10% per annum, which is on a reducing balance.
    • The fund is available to support all economic sectors such as Trade, Education, Real Estate, Services, Health etc.

     

    1. What is the repayment period for these loans?

    The loan repayment period is a minimum of 6 months and a maximum of 4 years, which includes a grace period of a maximum of 1 year depending on the nature of the project.

     

    1. Who is eligible to access this funding?

    The credit facility is available to small businesses under the following criteria:

    • Small businesses operated by individuals, groups, partnerships and companies, employing between 5-49 people;
    • Business with an annual turnover of UGX 10 million to UGX 100 million;
    • The businesses should demonstrate capacity for recovery;
    • A qualifying borrower can only access this financing once and there are no top-ups. This provides an opportunity to other eligible borrowers to access the much-needed financing;
    • Agri-businesses or agricultural activities that are eligible under the Agricultural Credit Facility (ACF) and those that have already been financed under ACF are not eligible.

     

    1. How can eligible customers access the fund?

    To apply, customers can visit the nearest dfcu Bank Branch or contact their relationship manager. They can also reach us on 0800 222 000 or WhatsApp 0776 760760 for more information about the Small Business Recovery Fund.

  • dfcu Mobi Loan FAQs

     

    1. What is the dfcu Mobi Loan?

    dfcu Mobi loan is an automated loan solution available to individual customers on our internet banking platform. Customers are now able to access instant short-term loans, without the need for collateral, as well as make the loan repayment in the comfort of their homes/work premises.

     

    1. Who is eligible to access this loan?

    Currently the product is available to dfcu Bank customers and eventually, we expect to extend the same to other customers. Eligible customers with good, consistent account conduct and history can access the mobi loans.

     

    1. What are the key product features?

    The mobi loan is a short-term facility that helps customers to bring a temporary financial gap for emergencies that just can’t wait. The key features include the following:

     

    • Minimum loan amount of Ushs 10,000/- and a maximum of Ushs 2,000,000/=
    • Loan repayment period of 30 days
    • One off repayment (bullet repayment) once the loan is due
    • Comes with an option of early repayment with no penalties.

     

    1. How does a customer qualify for a dfcu Mobi Loan?

     The key eligibility criteria include the following:

    • Hold an active account where the client transacts often to obtain good turnover.
    • Have held a personal account with dfcu Bank for at least 6 months.
    • Have a clean credit history.

     

    1. How do I make an application for a Mobi Loan?

     The loan is available on our digital Banking platforms. So, customers need to have signed up for dfcu internet Banking (Quick Banking) to start the process.

    Login via

    Once logged in you select the mobi loan menu, then initiate a loan application and follow the prompts.

     

    1. How long will it take to have the funds credited on my account?

    Within five (5) minutes, funds will be credited on your account and an SMS notification sent to your phone confirming the disbursement with details of the loan amount and date of expiry.

     

    1. How do I know that my application has been successful?

    You will receive two SMS notifications, one is a credit of the loan amount into your account and the other is confirming successful disbursement of the loan, embedded in it is also loan expiry date.

     

    1. What currencies is the mobi loan offered?

    Mobi loan is available in Ugandan shillings only.

     

    1. What are the benefits of the Mobi Loan?

    This product is for our customers who may need fast affordable cash from time to time. The benefits of our mobi loans include the following:

    • It is hassle free – imagine getting a loan without any signatures!
    • Quick and easy to access using our quick banking platform.
    • There’s an option to pay back early without any extra charge.
    • No collateral security is required to access the loan.

     

    1. How many times can I borrow in a month?

    You can borrow as many times as you wish in month as long as the previous MobiLoan has been paid off. Once you pay off, your MobiLoan limit immediately becomes available again and you can access it anytime, at your convenience.

     

    1. Can the mobi loan be credited onto a savings account?

    Yes, the mobi loan can be disbursed on both the individual current and savings accounts.

     

    1. Can a company apply for a mobi loan?

    No, this loan is only available to individual account holders.

     

    1. I don’t have a dfcu Mobi loan limit. What are some of the reasons for this?
    • You already have an existing dfcu Mobi loan.
    • Have a poor repayment history on previous facilities
    • You’ve not updated either your NIN or financial card number in Finacle.

     

    1. Can I make an early loan repayment?

    Yes, you can and at no extra cost. Login to our quick banking platform, under mobi loan menu, select early loan repayment and follow the prompts. Upon completion you will get an SMS notification congratulating you on paying off your loan.

     

    1. How is the loan recovered?
    • Upon expiry, if the account has sufficient funds the loan will be repaid automatically. If it doesn’t, the system will mark a lien of the amount due.
    • A client can also do an early repayment by going to mobi loan menu and selecting the early repayment option.

     

    1. What happens if I fail to pay my Mobi Loan on time?
    • You’ll incur a daily penalty of 1% on outstanding principal amount for each day in the loan will be in arrears. This will be applied for a period of 15 days.
    • You will be listed with the Credit Reference Bureau as a defaulter thus affecting your credit score and future credit worthiness.
    • You will not be able to access a Mobi loan in the future.

     

    1. How do I grow my loan limit?
    • Increase activity on your dfcu bank account by transacting and depositing more.
    • Early and prompt repayment of your dfcu Mobi loans.

     

    1. Can a customer access a mobi loan immediately after opening an account with us?

    No, they cannot. The client will need to bank with us for 6 months before they can qualify.

    To get more information about the dfcu Mobi loan, customers can reach us toll free on 0800 222 000 or WhatsApp 0776 760760.

     

    dfcu Bank is regulated by the Central Bank of Uganda.

    Customer Deposits are protected by the Deposit Protection Fund of Uganda

  • dfcu Bank Visa AFCON Partnership Campaign Terms and Conditions

    Disclaimer

    This Campaign is operated by dfcu Bank and not by Visa. As you are aware, Visa is not a card issuer and does not provide credit, debit or any financial services. Any issues you may have with respect to your card should be directed to dfcu Bank. The relationship between Visa and dfcu Bank does not create any relationship direct or indirect between the cardholder and Visa. These terms and conditions are different from the agreements between you and dfcu Bank and unless as otherwise specified in these Terms and Conditions, none of the terms of any agreement between you and dfcu Bank has any effect on, or relationship with these Terms and Conditions.

    The following terms and conditions apply to the dfcu Bank and Visa International Service Association (Visa) AFCON partnership campaign promotion. By participating in the promotion, you are deemed to have read, understood and accepted the same:

    Campaign Duration

    1. The campaign will run from Monday 10th January 2022 up to Sunday 06th February 2022.
    2. dfcu Bank reserves the right (in its sole and absolute discretion) to extend, shorten, suspend the time period of the Promotion or terminate the Promotion for technical, commercial, and/or operational reasons, or for reasons beyond its control. The Promotion, Prize and Terms and Conditions may be reasonably amended by dfcu Bank, at any time during the Promotion. In such event, all Participants waive any rights that they may have/purport to have in terms of this Promotion and acknowledge that they shall have no recourse against dfcu Bank and Visa whatsoever.

    Campaign Eligibility:

    1. The Promotion is open to dfcu Bank customers who use their dfcu Visa card to pay for goods and services.
    2. Any eligible natural person who is 18 years or older,
    3. The parent or guardian of a minor, may participate in the Promotion.
    4. No director, employee, agent or consultant of:
      • dfcu Bank;
      • Any other subsidiary or associated person who controls or is controlled by dfcu Bank;
      • The supplier of goods or services in connection with the Promotion; or
      • The marketer of the Promotion; and/ or Agencies of the promoter or their spouses, life partners, business partners or immediate family members, may enter this Promotion.
    5. The right of admission into the Promotion rests solely with dfcu.

    The Campaign rewards

    1. Customers who meet the entry requirements are eligible for a chance to win AFCON themed prizes and the grand prize of a fully connected DStv Kit.
    2. The prizes shall be given to the eligible customers through a draw (s) during the campaign period.
    3. The prize is non-transferable and not exchangeable for cash.

    Reward time duration

    1. Compensation time frame of the reward shall be within the stated campaign period and dfcu Bank operating hours.

    Other Terms

    1. dfcu Bank reserves the right to disqualify any entrant or withdraw reward to such entrant for tampering with the entry process including but not limited to: canvassing, or for submitting an entry which is not in accordance with these terms and conditions
    2. The prizes are non-transferable, and no other alternative shall be offered.
    3. By agreeing to participate in the promotion, all participants agree that their name, picture and details of their business can be made public in such media as dfcu Bank may choose (including but not limited to the internet) and that they will further agree to participate in all public relations and marketing activities relating to the campaign without additional payment or consideration or prior approval.
    4. The award of the prize shall be subject to the authentication of the ownership of the winning
    5. Although dfcu Bank will use reasonable efforts to ensure that all information relating to the campaign (“Promotional Material”) is accurate, dfcu Bank will not be liable for any matters outside its control.
    6. Employees of dfcu Bank and Visa are not eligible to participate in the promotion.

    Indemnity

    1. By entering the Promotion, the Participant unconditionally and irrevocably indemnifies and holds harmless dfcu Bank, as well as its holding company, its subsidiaries and any subsidiaries of its holding company, and their successors and assigns, directors, employees, agents or consultants against all and any losses, claims, proceeding, actions, damages, (direct, consequential or otherwise) liability, demands, expenses, legal costs (on an attorney and own client basis) howsoever arising out of, based upon, or in connection with (directly or indirectly) the Participant’s participation in the Promotion and the Prize/s.
    2. dfcu Bank and its service providers, are not responsible for:
      • Incorrect and inaccurate transcription of entry information;
      • Technical malfunction;
      • Inappropriate images and comments posted by the entry or by the public;
      • Lost or delayed data transmission, omission, interruption, deletion, line failure or malfunction of any telephone network or computer equipment or software; and/or
      • The inability to access any website or online services or any other error.
    3. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram, Twitter or any other social media platform that may be used as an intermediary.

    Promotion Disputes

    1. Should any dispute arise in relation to these Terms and Conditions, dfcu Bank’s decision  shall be final and no correspondence shall be entered into.

    dfcu Bank Uganda Limited is regulated by the Bank of Uganda. Customer deposits are protected by the Deposit Protection Fund.

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