Vision

To be the preferred Financial Institution providing a broad range of quality products to our chosen customer segments.

Mission

dfcu will seek to grow shareholder value while playing a key role in transforming the economy and enhancing the well-being of people. Through our dynamic and responsive teams, we will provide innovative financial solutions and maintain the highest levels of customer service and professional integrity.

Our Purpose

Guided by our vision, ‘to be the preferred financial institution’, and driven by our purpose statement, ‘Making More Possible’.

Team Work

Great teamwork requires a shared vision and passion. At the core are committed individuals who will offer encouragement and support. But effective teamwork also requires leaders who put the team’s interest before their own.

Integrity

We welcome and believe in people of integrity. We applaud the individual who practices honesty and fairness. Ultimately, each individual’s strength of character will ensure that we maintain business with integrity.

Excellence

As individuals we are continually raising standards in our pursuit of excellence. We strive to deliver what was promised on time if not sooner. Our job is simply not done until our stakeholders and we are all more than satisfied.

Customer Focus

We will anticipate and understand our customers’ needs. We focus on what is achievable and strive to work with a sense of urgency, vigor and commitment knowing that wasted time has a price. Our challenges are opportunities to be seized that allow us to develop, excel and win.

Responsibility and Sustainability

We believe we are uniquely positioned to help invigorate the economy and help solve economic and social challenges in the communities where we live and work. As one of the top financial institutions in Uganda, we try to deliver on this responsibility, leaning on our heritage, nationwide reach, expertise and access to capital to support our customers and communities and invest in them. In addition to fulfilling our mandate of supporting individuals and businesses directly, we also look for ways to make a positive contribution beyond our core business. In particular, we are committed to operating sustainably and to supporting the communities in which we operate through a range of financial inclusion and community investment focused initiatives.

Financial Inclusion and Education

Management of money is the key to a strong economy and we recognise that some people experience barriers to the making the most of their finances. We are committed to playing a key role in the financial education and inclusion of the community. Through programmes focused on improving financial skills and improving access to financial services, we’re helping thousands to improve their financial health.

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