dfcu Bank is supporting small businesses to recover and thrive

dfcu Bank has been at the forefront of transforming businesses in Uganda by providing affordable and flexible financing solutions. The Small Business Recovery Fund supports small businesses that have been affected by the Covid- 19 pandemic.

 

1. What is the Small Business Recovery Fund?

The dfcu Small Business Recovery Fund provides loans/credit to small businesses that have been adversely impacted by the COVID-19 pandemic but show potential for recovery if provided with the right financial support. Through the fund, dfcu provides affordable credit facilities to small businesses that have suffered financial distress arising from the knock-on effects of COVID-19 pandemic. This fund provides the much-needed liquidity to resuscitate such businesses.

 

2. Why should small businesses take up this funding?

The fund has been crafted to support small business customers get back on their feet.  The loan offer includes the following:

• A business can access up to UGX 100 million in financing
• There is no minimum loan amount
• The loans are offered at a discounted interest rate of 10% per annum, which is on a reducing balance.
• The fund is available to support all economic sectors such as Trade, Education, Real Estate, Services, Health etc.

 

3. What is the repayment period for these loans?

The loan repayment period is a minimum of 6 months and a maximum of 4 years, which includes a grace period of a maximum of 1 year depending on the nature of the project.

 

4. Who is eligible to access this funding?

The credit facility is available to small businesses under the following criteria:

• Small businesses operated by individuals, groups, partnerships and companies, employing between 5-49 people;
• Business with an annual turnover of UGX 10 million to UGX 100 million;
• The businesses should demonstrate capacity for recovery;
• A qualifying borrower can only access this financing once and there are no top-ups. This provides an opportunity to other eligible borrowers to access the much-needed financing;
• Agri-businesses or agricultural activities that are eligible under the Agricultural Credit Facility (ACF) and those that have already been financed under ACF are not eligible.

 

5. How can eligible customers access the fund?

To apply, customers can visit the nearest dfcu Bank Branch or contact their relationship manager. They can also reach us on 0800 222 000 or WhatsApp 0776 760760 for more information about the Small Business Recovery Fund.

 

1. What is the dfcu Mobi Loan?

dfcu Mobi loan is an automated loan solution available to individual customers on our internet banking platform. Customers are now able to access instant short-term loans, without the need for collateral, as well as make the loan repayment in the comfort of their homes/work premises.

 

2. Who is eligible to access this loan?

Currently the product is available to dfcu Bank customers and eventually, we expect to extend the same to other customers. Eligible customers with good, consistent account conduct and history can access the mobi loans.

 

3. What are the key product features?

The mobi loan is a short-term facility that helps customers to bring a temporary financial gap for emergencies that just can’t wait. The key features include the following:

 

• Minimum loan amount of Ushs 10,000/- and a maximum of Ushs 2,000,000/=
• Loan repayment period of 30 days
• One off repayment (bullet repayment) once the loan is due

• Comes with an option of early repayment with no penalties.

 

4. How does a customer qualify for a dfcu Mobi Loan?

 The key eligibility criteria include the following:

• Hold an active account where the client transacts often to obtain good turnover.
• Have held a personal account with dfcu Bank for at least 6 months.
• Have a clean credit history.

 

5. How do I make an application for a Mobi Loan?

 The loan is available on our digital Banking platforms. So, customers need to have signed up for dfcu internet Banking (Quick Banking) to start the process.

Login via

• Internet (https://internet.dfcugroup.com)
• dfcu Quick APP
• USSD *240#

Once logged in you select the mobi loan menu, then initiate a loan application and follow the prompts.

 

6. How long will it take to have the funds credited on my account?

Within five (5) minutes, funds will be credited on your account and an SMS notification sent to your phone confirming the disbursement with details of the loan amount and date of expiry.

 

7. How do I know that my application has been successful?

You will receive two SMS notifications, one is a credit of the loan amount into your account and the other is confirming successful disbursement of the loan, embedded in it is also loan expiry date.

 

8. What currencies is the mobi loan offered?

Mobi loan is available in Ugandan shillings only.

 

9. What are the benefits of the Mobi Loan?

This product is for our customers who may need fast affordable cash from time to time. The benefits of our mobi loans include the following:

• It is hassle free – imagine getting a loan without any signatures!
• Quick and easy to access using our quick banking platform.
• There’s an option to pay back early without any extra charge.
• No collateral security is required to access the loan.

 

10. How many times can I borrow in a month?

You can borrow as many times as you wish in month as long as the previous MobiLoan has been paid off. Once you pay off, your MobiLoan limit immediately becomes available again and you can access it anytime, at your convenience.

 

11. Can the mobi loan be credited onto a savings account?

Yes, the mobi loan can be disbursed on both the individual current and savings accounts.

 

12. Can a company apply for a mobi loan?

No, this loan is only available to individual account holders.

 

13. I don’t have a dfcu Mobi loan limit. What are some of the reasons for this?

• You already have an existing dfcu Mobi loan.
• Have a poor repayment history on previous facilities
• You’ve not updated either your NIN or financial card number in Finacle.

 

14. Can I make an early loan repayment?

Yes, you can and at no extra cost. Login to our quick banking platform, under mobi loan menu, select early loan repayment and follow the prompts. Upon completion you will get an SMS notification congratulating you on paying off your loan.

 

15. How is the loan recovered?

• Upon expiry, if the account has sufficient funds the loan will be repaid automatically. If it doesn’t, the system will mark a lien of the amount due.
• A client can also do an early repayment by going to mobi loan menu and selecting the early repayment option.

 

16. What happens if I fail to pay my Mobi Loan on time?

• You’ll incur a daily penalty of 1% on outstanding principal amount for each day in the loan will be in arrears. This will be applied for a period of 15 days.
• You will be listed with the Credit Reference Bureau as a defaulter thus affecting your credit score and future credit worthiness.
• You will not be able to access a Mobi loan in the future.

 

17. How do I grow my loan limit?

• Increase activity on your dfcu bank account by transacting and depositing more.
• Early and prompt repayment of your dfcu Mobi loans.

 

18. Can a customer access a mobi loan immediately after opening an account with us?

No, they cannot. The client will need to bank with us for 6 months before they can qualify.

To get more information about the dfcu Mobi loan, customers can reach us toll free on 0800 222 000 or WhatsApp 0776 760760.

 

dfcu Bank is regulated by the Central Bank of Uganda.

Customer Deposits are protected by the Deposit Protection Fund of Uganda

Disclaimer

This Campaign is operated by dfcu Bank and not by Visa. As you are aware, Visa is not a card issuer and does not provide credit, debit or any financial services. Any issues you may have with respect to your card should be directed to dfcu Bank. The relationship between Visa and dfcu Bank does not create any relationship direct or indirect between the cardholder and Visa. These terms and conditions are different from the agreements between you and dfcu Bank and unless as otherwise specified in these Terms and Conditions, none of the terms of any agreement between you and dfcu Bank has any effect on, or relationship with these Terms and Conditions.

The following terms and conditions apply to the dfcu Bank and Visa International Service Association (Visa) AFCON partnership campaign promotion. By participating in the promotion, you are deemed to have read, understood and accepted the same:

Campaign Duration

1. The campaign will run from Monday 10^th January 2022 up to Sunday 06^th February 2022.
2. dfcu Bank reserves the right (in its sole and absolute discretion) to extend, shorten, suspend the time period of the Promotion or terminate the Promotion for technical, commercial, and/or operational reasons, or for reasons beyond its control. The Promotion, Prize and Terms and Conditions may be reasonably amended by dfcu Bank, at any time during the Promotion. In such event, all Participants waive any rights that they may have/purport to have in terms of this Promotion and acknowledge that they shall have no recourse against dfcu Bank and Visa whatsoever.

Campaign Eligibility:

1. The Promotion is open to dfcu Bank customers who use their dfcu Visa card to pay for goods and services.
2. Any eligible natural person who is 18 years or older,
3. The parent or guardian of a minor, may participate in the Promotion.
4. No director, employee, agent or consultant of:
   • dfcu Bank;
   • Any other subsidiary or associated person who controls or is controlled by dfcu Bank;
   • The supplier of goods or services in connection with the Promotion; or
   • The marketer of the Promotion; and/ or Agencies of the promoter or their spouses, life partners, business partners or immediate family members, may enter this Promotion.
5. The right of admission into the Promotion rests solely with dfcu.

The Campaign rewards

1. Customers who meet the entry requirements are eligible for a chance to win AFCON themed prizes and the grand prize of a fully connected DStv Kit.
2. The prizes shall be given to the eligible customers through a draw (s) during the campaign period.
3. The prize is non-transferable and not exchangeable for cash.

Reward time duration

1. Compensation time frame of the reward shall be within the stated campaign period and dfcu Bank operating hours.

Other Terms

1. dfcu Bank reserves the right to disqualify any entrant or withdraw reward to such entrant for tampering with the entry process including but not limited to: canvassing, or for submitting an entry which is not in accordance with these terms and conditions
2. The prizes are non-transferable, and no other alternative shall be offered.
3. By agreeing to participate in the promotion, all participants agree that their name, picture and details of their business can be made public in such media as dfcu Bank may choose (including but not limited to the internet) and that they will further agree to participate in all public relations and marketing activities relating to the campaign without additional payment or consideration or prior approval.
4. The award of the prize shall be subject to the authentication of the ownership of the winning
5. Although dfcu Bank will use reasonable efforts to ensure that all information relating to the campaign (“Promotional Material”) is accurate, dfcu Bank will not be liable for any matters outside its control.
6. Employees of dfcu Bank and Visa are not eligible to participate in the promotion.

Indemnity

1. By entering the Promotion, the Participant unconditionally and irrevocably indemnifies and holds harmless dfcu Bank, as well as its holding company, its subsidiaries and any subsidiaries of its holding company, and their successors and assigns, directors, employees, agents or consultants against all and any losses, claims, proceeding, actions, damages, (direct, consequential or otherwise) liability, demands, expenses, legal costs (on an attorney and own client basis) howsoever arising out of, based upon, or in connection with (directly or indirectly) the Participant’s participation in the Promotion and the Prize/s.
2. dfcu Bank and its service providers, are not responsible for:
   • Incorrect and inaccurate transcription of entry information;
   • Technical malfunction;
   • Inappropriate images and comments posted by the entry or by the public;
   • Lost or delayed data transmission, omission, interruption, deletion, line failure or malfunction of any telephone network or computer equipment or software; and/or
   • The inability to access any website or online services or any other error.
3. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram, Twitter or any other social media platform that may be used as an intermediary.

Promotion Disputes

1. Should any dispute arise in relation to these Terms and Conditions, dfcu Bank’s decision  shall be final and no correspondence shall be entered into.

dfcu Bank Uganda Limited is regulated by the Bank of Uganda. Customer deposits are protected by the Deposit Protection Fund.

The following terms and conditions apply to the Visa International Service Association (Visa) also referred to as ‘the Promoter’ and Vivo Energy Uganda Limited (Vivo) partnership campaign promotion. By participating in the promotion, you are deemed to have read, understood and accepted the same:

Campaign Duration

a) The campaign will run from 10th September 3rd October, 2021 every Friday, Saturday and Sunday.

b) The Promoter reserves the right (in its sole and absolute discretion) to extend, shorten, suspend the time period of the Promotion or terminate the Promotion for technical, commercial, and/or operational reasons, or for reasons beyond its control. The Promotion, Prize and Terms and Conditions may be reasonably amended by the Promoter, at any time during the Promotion. In such event, all Participants waive any rights that they may have/purport to have in terms of this Promotion, and acknowledge that they shall have no recourse against the Promoter whatsoever

Campaign Eligibility:
a) The Promotion is open to Shell service station customers who use their Visa card to purchase fuel / goods worth UGX 100,000 (minimum) from selected participating stations.
b) Any eligible natural person who is 18 years or older,
c) The parent or guardian of a minor, may participate in the Promotion.
d) No director, employee, agent or consultant of:
i. the Promoter;
ii. any other subsidiary or associated person who controls or is controlled by the Promoter;
iii. the supplier of goods or services in connection with the Promotion; or
iv. The marketer of the Promotion; and/ or Agencies of the promoter or their spouses, life partners, business partners or immediate family members, may enter this Promotion.
v. The right of admission into the Promotion rests solely with the Promoter

The Campaign reward
a) Customers who meet the entry requirements are eligible for a UGX 10, 000 Shell voucher. The Shell Voucher is available on a first come first serve basis depending on the voucher allocation to the particular participating station on specific dates as indicated below.
b) The reward of UGX 10,000 voucher shall be given to the eligible customers on the spot through the help of the cashiers and brand ambassadors.

Reward time duration

a) Compensation time frame of the reward shall be within the stated campaign period and Shell service station operating hours.

Other Terms

(a) Vivo and Visa reserve the right to disqualify any entrant or withdraw reward to such entrant for tampering with the entry process including but not limited to: canvassing, or for submitting an entry which is not in accordance with these terms and conditions
(b) The vouchers are non-transferable and no other alternative shall be offered.
(c) By agreeing to participate in the promotion, all participants agree that their name, picture and details of their business can be made public in such media as Vivo may choose (including but not limited to the internet) and that they will further agree to participate in all public relations and marketing activities relating to the campaign without additional payment or consideration or prior approval.
(d) The award of the reward shall be subject to the authentication of the ownership of the winning
(e) Although Vivo will use reasonable efforts to ensure that all information relating to the campaign (“Promotional Material”) is accurate, Vivo will not be liable for any matters outside its control.
(f) Employees of Visa and Vivo are not eligible to participate in the promotion.
(g) Selected Participating stations:

Station
Shell Makerere Kikoni
Shell Entebbe
Shell Bunga
Shell Kabalagala
Shell Munyonyo
Shell Entebbe Express
Shell Jinja road
Shell Namusera
Shell Nansana city
Shell Lugogo
Shell Kawempe
Shell Namirembe
Shell Najjera
Shell Mengo
Shell Bugolobi

Indemnity

a) By entering the Promotion, the Participant unconditionally and irrevocably indemnifies and holds harmless the Promoter, as well as its holding company, its subsidiaries and any subsidiaries of its holding company, and their successors and assigns, directors, employees, agents or consultants against all and any losses, claims, proceeding, actions, damages, (direct, consequential or otherwise) liability, demands, expenses, legal costs (on an attorney and own client basis) howsoever arising out of, based upon, or in connection with (directly or indirectly) the Participant’s participation in the Promotion and the Prize/s.
b) Promoter and its service providers, are not responsible for:
a. incorrect and inaccurate transcription of entry information;
b. technical malfunction;
c. inappropriate images and comments posted by the entry or by the public;
d. lost or delayed data transmission, omission, interruption, deletion, line failure or malfunction of any telephone network or computer equipment or software; and/or
e. The inability to access any website or online services or any other error.
c) This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or any other social media platform that may be used as an intermediary.

Promotion Disputes
1. Should any dispute arise in relation to these Terms and Conditions, the Promoter’s decision shall be final and no correspondence shall be entered into.

1. The Bounce Back promotion runs from 2^nd March to 18^th May 2021.
2. Lucky winners of the Bounce Back promotion stand a chance to win loan repayments capped at UGX 20 million.
3. All loans are offered at the sole discretion of dfcu Bank and as per the current credit policies governing the respective products.
4. If you are an existing dfcu Bank customer and you are currently in default on a facility from dfcu Bank, then you will not be eligible to apply for the discounted interest rate loans advertised in the Bounce Back promotion.
5. By participating in this promotion, you release dfcu Bank and hold it harmless from any and all losses, damages, rights, claims, liabilities and actions of any kind in connection with the Bounce Back promotion including, without limitation, personal injuries, death and property damage, and claims based on publicity rights, defamation or invasion of privacy.
6. For Buyoffs, arrangement fees shall apply on loan amounts applied for.
7. These Bounce Back promotion terms and conditions (“Bounce Back Terms”) are supplementary to dfcu Bank’s standard terms and conditions applicable to the advertised products (“Standard Terms”). To the extent of any inconsistency between the Bounce Back Terms and the Standard Terms, these Bounce Back Terms will prevail.
8. The reduced promotional interest rate being offered during the Bounce Back is applicable only on new loans and on top up loans. These rates do not apply on your existing loan (if any with the bank) if you do not wish to apply for new or top up loan.
9. All Loan rates are variable interest rates. Sale rates applicable only for new and Top-up loans. Interest rates are variable, pegged to the Prime Lending Rate and subject to change in line with the prevailing market conditions.
10. Immediate family members or distant relatives of an employee of dfcu Bank are not eligible to participate.
11. dfcu Bank reserves the right to amend the General Terms at any time. You are encouraged to check the dfcu Bank website regularly for any such changes.

dfcu Bank Uganda Limited is regulated by the Bank of Uganda. Customer deposits are protected by the Deposit Protection Fund.

1. The dfcu Bounce Back media challenge runs from 2^nd March to 30^th March 2021 and is only open to journalists.
2. To enter the competition, submit the top 3 challenges faced in 2020 on account of the pandemic and how you propose to bounce back in 2021. Indicate how dfcu Bank can support you in bouncing back and how we can generally enhance the Bank’s relationship with you.
3. The stories are to be shared either as an article (not more than 500 words), video or audio recording via email bouncebackwithdfcu@dfcugroup.com
4. The Bank will not accept responsibility for any late submissions, any entries that are not received or any entries or files that are corrupt, damaged, lost or inaccessible.
5. By participating in the challenge, you agree to be bound by the terms and conditions, including all eligibility requirements. You also accept that all decisions made by the Bank are final and binding in all matters relating to the challenge.
6. The Bank reserves the right to cancel the challenge at any time, for any reason and without prior notification.
7. By entering this challenge, you agree that you have the consent of any people who are clearly identifiable in your entry.
8. By entering, each entrant warrants that their entry is original and that their submission does not or will not infringe any third party’s intellectual property.
9. By entering the challenge, you agree that you consent to having your story published should you emerge as one of the winners
10. The Bank may collect your personal information (name, contact and photos) for the purpose of administering and processing the challenge as well communication of winners.

Eligibility

You must be:

• a legal resident of Uganda above 18yrs

You cannot be:

• an employee of the Bank
• an immediate family member or distant relative of an employee of the Bank

dfcu Bank reserves the right to amend the General Terms at any time. You are encouraged to check the dfcu Bank website regularly for any such changes.

dfcu Bank Uganda Limited is regulated by the Bank of Uganda. Customer deposits are protected by the Deposit Protection Fund.

Considering that different businesses have unique needs, the sessions take place on a one on one basis at the Women in Business Advisory centre located at the Head Office on Plot 2, Kyadondo Road.

 

 

We have partnered with Makerere University Business School (MUBS), Uganda Law Society (ULS) and the Institute of Certified Public Accountants of Uganda (ICPAU) to offer free business and financial advisory services to thousands of women, especially those engaged in productive economic activity.

The business and advisory services include;

• Financial Advisory
• Business to Business Linkage Advisory
• Marketing and Branding
• Legal Advisory
• Human Resource Advisory