Why should I insure my car? By law, all motor vehicles are required to have a minimum Motor Third-Party Insurance (MTP) coverage. However, Third-Party insurance only covers damages or injuries to others (excluding yourself, your family, and employees) and their property; it does not protect your vehicle. To be compensated for damages to your car, consider comprehensive insurance, which covers incidents like collisions, theft, vandalism, fire, flooding, and hail damage, as well as injuries and damages to third parties.
What is motor comprehensive insurance? Motor comprehensive insurance is a policy that provides extensive coverage for a vehicle beyond liability.
What coverage options are included in this insurance cover? There are numerous benefits, including coverage for accidental damage or loss of your vehicle and its accessories. You also receive liability coverage for third parties, as well as compensation for injuries or death for yourself, your driver, and family members. Additional benefits include towing costs, ambulance expenses, claim preparation costs, and 24/7 roadside assistance. Most importantly, you can expect to be compensated up to 100%.
What documents do I need to submit to get signed onto the dfcu Motor Comprehensive Insurance scheme? You will complete a short insurance proposal form (provided to you by the Bank), a copy of your National ID or Passport and a copy of your vehicle Logbook. Additionally, you will be required to inform us of the location where your vehicle will be parked for inspection by the insurer.
What is the duration of the cover? The insurance cover runs for 12 months.
How long does it take to receive a policy confirmation? Once the premium has been paid in full, the necessary insurance policy documents will be shared with you within 24 hours.
What if I cannot afford the insurance premium? You can apply for Insurance Premium Financing through dfcu Bank. This financing option allows you to pay your insurance premiums in instalments instead of a lump sum, as mandated by the Insurance Act of 2017.
What support is available after I purchase the insurance? Our dedicated Bancassurance team is available to support you through the claims process in the event the insured risks materialize. Additionally, Roadside assistance is available to you in the event of a car breakdown.
What should I do in case of an accident? If you have sustained any injuries, seek medical attention without delay. Additionally, inform the dfcu Bancassurance team, your insurance provider, or the police so that you can be assisted in starting the claim process. If it is safe, document the damage to your vehicle and the accident scene before anything is tampered with. Key to note, refrain from accepting liability at the accident scene.
How do I file a claim? Contact the dfcu Bancassurance team or the insurance company, providing your policy number or vehicle registration number. They will notify the insurer of the claim and present you with a claim form. Additionally, they will guide you on the necessary supporting documentation required to process your claim.
Who can I contact for more information or support? You can reach out to our Bancassurance team via our contact centre number 0800222000 or email customercare@dfcugroup.com.
