What is cardless withdrawal? Cardless withdrawal allows customers to withdraw cash from dfcu Agent Banking terminals without using a physical ATM card.
Who can use cardless withdrawal? dfcu Bank customers can initiate transactions using the dfcu Quick banking mobile & Internet Banking service OR even generate a voucher for another beneficiary that may not have a dfcu Account to withdraw at any dfcu Agent location.
Where can I find dfcu Agent Banking terminals? Over 1,800 dfcu Agents are located across the country regions.
Are there any charges for cardless withdrawals? Yes, standard transaction fees apply. Refer to the Agent Banking Tariff Guide displayed at all Agent locations or, You can check the fee structure on the dfcu Bank website or by contacting customer service on 0800 222 000 toll-free.
Process Steps
How do I initiate a cardless withdrawal?
To initiate a cardless withdrawal, log into your dfcu Quick Banking mobile banking app or Internet Banking service.
Go to TRANSERS and select CARDLESS - Cash Payments.
Enter:
Beneficiary Phone Number
Beneficiary Name
Description
Amount
Continue to confirm cash payment and get a Voucher Reference plus a Secret Code
What do I do with the Voucher Reference & Secret Code?
Beneficiary should Go to the nearest dfcu Agent to cash out.
Agent will present the device to Enter the Voucher Reference & Secret Code
A one-time-PIN will be sent through SMS to the beneficiary’s phone to authorize any transaction.
Confirm cash is received from the Agent by signing the transaction register and taking a copy of the receipt printed using the Agent Device.
How long is the withdrawal Voucher valid? The withdrawal voucher is typically valid for 4 days from the time of generation.
Security
Is cardless withdrawal secure? Yes, cardless withdrawal is secure. The process involves multiple authentication steps to ensure the security of your transaction.
What should I do if I suspect fraudulent activity? If you suspect any fraudulent activity, contact dfcu Bank customer service on 0800 222 000 toll-free immediately to report the issue.
Troubleshooting
What if I forget my withdrawal code? If you forget your withdrawal code, you will need to generate a new one using the dfcu mobile banking app or Internet Banking Service.
What if the Agent does not give out cash? If the Agent does not give out terminal does not dispense cash, contact dfcu Bank customer service on 0800 222 000 toll-free for assistance.
What should I do if the withdrawal code is not recognized? Ensure you entered the correct code. If the problem persists, contact dfcu Bank customer service on 0800 222 000 toll-free.
Limits and Restrictions
Is there a limit to the amount I can withdraw cardlessly? Yes, dfcu cardless withdrawals have a daily limit of 4 million UGX.
Can I perform multiple cardless withdrawals in a day? Yes, you can perform multiple cardless withdrawals, subject to daily transaction limits.
Additional Services
Is cardless withdrawal available 24/7? Yes, cardless withdrawal is available 24/7 at all dfcu Agent Banking locations. .
Mobile Banking Integration
Do I need to have the dfcu Quick Banking mobile app or Internet Banking access to use cardless withdrawal? Yes, the dfcu Quick Banking Mobile App or Internet Banking access is required to generate the withdrawal voucher for cardless withdrawals.
What if I don’t have a smartphone? Without a smartphone, use the USSD code *240# or a physical ATM card for withdrawals.
Customer Support
Who do I contact for help with cardless withdrawal? For assistance, contact dfcu Bank customer service via phone, email, or visit the nearest dfcu Bank branch.
Call our contact centre on 0800 222 000 toll-free.
How can staff provide feedback on the new system? Feedback can be submitted through the internal feedback portal or directly to the project team.
Will there be opportunities for staff to suggest improvements? Yes, staff are encouraged to suggest improvements, and their input will be considered for future updates.
How will customer feedback be collected and addressed? Customer feedback will be collected through surveys and direct communication and will be used to make necessary improvements.
What should staff do if they have suggestions for system improvements? Staff should submit their suggestions through the designated feedback channels.
How will feedback be used to improve the system? Feedback will be analysed to identify areas for improvement and to implement enhancements in future updates.
Is there a timeline for addressing feedback and making improvements? Feedback will be reviewed regularly, and a timeline for implementing improvements will be communicated to staff.
How will staff be informed about changes based on feedback? Changes based on feedback will be communicated through internal updates and meetings.
What role will staff play in the continuous improvement of the system? Staff will play a crucial role by providing ongoing feedback and suggestions for enhancements.
How will the effectiveness of feedback-driven changes be evaluated? The effectiveness of changes will be evaluated through user satisfaction surveys and performance metrics.
