Agent Banking FAQs
What is Agent Banking?
Agent Banking is a service channel that enables you to access our services through Agents contracted by the bank.
What Services are available?
- Cash deposit to own and other dfcu Bank account.
- Cash withdraw from own account
- Account Opening Origination
- Bill payment (Electricity, Water, Pay TV, Tax).
- School fees payment
- Float purchase (MTN, Airtel)
- Inter account transfers and Interbank transfers.
- Mini statements and Balance enquiry
What are the benefits of Agent Banking?
- Quick: no travelling to the bank, no queues, fast transaction processing.
- Affordable: transaction fees are lower than branch fees.
- Convenient: Agents open longer hours than bank Branches and are close to where customers live, work and shop.
- Simple: transaction process is simple, and no forms are required.
What do I need to perform cash deposit and cash withdrawal transactions?
- To conduct a cash deposit transaction, you (customer) will need the following:
- account number
- account title
- Cash
- To conduct a cash withdrawal, you (customer) will need the following:
- active debit card and PIN
Are the transactions real time?
Yes, all transactions are real time
How will I know the transaction has been completed?
- The agent will provide a transaction receipt for every successful transaction
- SMS or email will be sent to Account Owner on request
In case the transaction is rejected or failed, how will I know?
In case the transaction is rejected or fails, the agent will provide you (customer) a receipt indicating this status
What should I do if there is disputed transaction?
- If there is a disputed transaction on your account, please report this to our contact centre.
- Call us on 0800 222 000 / 0414351000
- Send email customercare@dfcugroup.com
- WhatsApp on +256776 760760
- SMS to 8889
- Provide the following details:
- Your full name
- Account number
- Transaction type (e.g cash withdrawal or cash deposit)
- Date and time of transaction
- Amount involved
- Receipt of the transaction
What criteria must an Agent meet?
- Is a registered and licensed business
- Have a physical address
- Have adequate and secure premises
- Have an account in a financial institution licensed by the Central Bank
- Have been engaged in a commercial activity for at least 12 months
Who can be a dfcu Agent?
- Registered Sole proprietors
- Registered Partnerships
- Limited liability companies
- Cooperative Societies
- Microfinance Institutions
- Any other entity which the Central Bank may deem fit for example, payments companies
What should I do to become a dfcu Approved Agent?
- Visit any dfcu Bank branch or
- Call us on 0800 222 000 / 0414351000
- Send email customercare@dfcugroup.com
- WhatsApp on +256776 760760
- SMS to 8889
Customer Notice
- No direct charges/fees should be levied by this Agent.
- Agent services are provided subject to availability of funds.
- Valid identification is required for Agent transactions.
- Obtain printed receipts for all successful transactions done by the Agent.
- Sign the Agent transaction register before leaving the Agent premises.
- Keep your PIN private. Never disclose your PIN to anyone.
- For more information on dfcu Agent services please call 0800 222 000.
dfcu Bank Agent Prohibited Activities
Agents shall not:
- Operate or carry out a transaction when the system is down.
- Operate or carry out a transaction when there is a communication failure in the system.
- Operate or carry out a transaction in the customer’s absence.
- Operate or carry out a transaction when the system cannot generate a hard copy system receipt or acknowledgement of the transaction.
- Charge fees directly to customers.
- Undertake Cheque deposits, distribution of Cheque books, ATM Cards, or conduct foreign exchange transactions.
- Subcontract other person(s) to provide Agent Banking services.
- Provide Agent Banking services at a location other than the physical address of the agent.
Tariff Guide
Transaction Band (UGX) |
Deposit (UGX) |
Withdraw (UGX) |
Bills / School Fees (UGX) |
<10,000 |
Free |
1,000 |
950 |
10,001 - 60,000 |
Free |
1,200 |
950 |
60,001 - 150,000 |
Free |
1,500 |
1,700 |
150,001 - 250,000 |
Free |
2,000 |
2,050 |
250,001 - 350,000 |
Free |
3,500 |
2,950 |
350,001 - 500,000 |
Free |
4,000 |
3,450 |
500,001 - 1,000,000 |
Free |
5,000 |
4,000 |
1,000,001 - 2,500,000 |
Free |
8,500 |
7,950 |
Above 2,500,001 |
Free |
10,000 |
7,950 |
|
|
|
|
|
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Other Services |
Charge (UGX) |
|
|
Account Opening |
Free |
|
|
Balance Inquiry |
500 |
|
|
Mini statement (last 5 Transactions) |
500 |
|
|
Internal Transfers |
500 |
|
|
Inter Bank Transfers |
3500 |
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