Manager – Cash Centre (1 Position)

Reporting to the Head of Central Operations, the role holder will be responsible for managing, coordinating, organizing and controlling all activities performed by the Cash Centre; assess and understand the risks associated with the handling of cash and maintain an effective system of controls.

KEY ACCOUNTABILITIES:

Develop, implement and enforce cash management policies, processes and procedures, to mitigate the risks associated with physical cash.
Identify process gaps in the cash Centre and implement system enhancements for all the products.
Reporting and escalation of any cash discrepancies to the Head of Central Operations and Business Heads.
Reconciliation and balancing of the cash accounts. Investigate and clear any reconciliation items in a timely manner.
Investigate and clear queries that relate to cash in a timely manner, provide update and escalations of queries internally and externally, keeping stakeholders informed of any issues or difficulties.
Management of the Cash in Transit service and coordination for the Branches and Customers.
Manage, motivate and develop staff as well as fostering a team approach by actively building strong working relationships within the unit as well as identification of training needs.
Review service reports for the processing and clearing unit to detect service failures and enforce corrective measures.
Effectively manage service providers to ensure that they deliver as per their contracts and their timelines and validation of invoices.
Enforcing proper key and cash management practices around the cash centre to include but not limited to monthly surprise checks, enforcing dual control etc.
Custodian to the Central cash vault and therefore prime key custodian.
Adherence to the BOU cash management guidelines and correspondences timely.
Prepare and submit reports to the Head of Central Operations on operational issues, opportunities and development plans and achievements within agreed timescales.

KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:

Bachelor’s degree.
Training in Basic Banking and cash management practices.
Minimum working experience of 6 years in a Financial Institution, and at least 3 years Banking experience in Branch Operations.
Ability to plan and manage cash requirements so as to balance the cash requirements and insurance limits.
Must be able to handle multiple priorities and multi-task well to ensure accurate and timely completion of all tasks.
Ability to supervise, train staff, including organizing, prioritizing, and scheduling work assignments.
The ability to communicate information and ideas in a clear and concise manner.
Ability to determine appropriate measures in order to achieve set goals and objectives, prioritization and coordination of measures, and control of activities to ensure desired outcomes.
General awareness of risk management practices.
High level of integrity and ethical standards.
Good communication skills.
Strong skills at relationship building.
Decision Making abilities.
High levels of accuracy and speed.
Effective organisational and motivational skills.
Excellent Inter-personal skills.