Head Of Digital Transformation (1 Position)

Reporting to the Chief Technology, Digital & Operations Officer, the role holder will be responsible for driving and implementing the digital transformation agenda of dfcu Bank; aiming to become a modern digitized Bank with market leadership in operational excellence and customer service. The role-holder actively participates in the development of both retail and corporate business plans; supporting business leads to identify and prioritize digital innovations that will result in a quantum leap uplift in customer experience and efficiency.

KEY ACCOUNTABILITIES:

Actively participate in the development, and lead implementation of, an innovation and digital-transformation strategy that measurably enhances the bank’s competitive position.
Revamp the bank’s digital platforms to enhance efficiency & customer experience.
Modernize technology infrastructure to enable digital solutions and support third party integrations.
Use modern techniques such as LEAN, Agile methodology, Automation, Business Process Reengineering to create more customer value without increasing resources.
Work collaboratively with Business leads and the Marketing & Customer Solutions Domain to develop the bank’s portfolio of products, in-line with winning value propositions; modernize applications and technology to support rapid delivery of products to market.
Develop a strong culture of risk and compliance management across the department, take responsibility for the implementation of risk-management controls and for statutory compliance.
Support effective implementation of new or improved systems; ensure that users are provided with training, expert advisory, and speedy resolution of any post-go-live problems.
Work closely with the Business Technology Department to create efficiency and effectiveness on the Bank’s digital channels.

KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:

A Bachelor’s degree in Computer Science, Engineering, Information Technology, Business Computing or another related field.
A Master’s degree will give an added advantage.
A professional qualification in Technology (e.g., TOGAF, Cloud Architect, etc), Banking (e.g., ACIB) or Project Management (e.g., Agile, Prince II) would be an added advantage.
At least 10 years’ work experience, 5 of which should be in a Senior Technology or Digital Transformation position at a large financial services institution.
Adept at Financial Technology, Digital Transformation & Innovation.
Demonstrated experience in driving innovation and change agendas in Financial Services.
Demonstrated ability to link and apply complex technologies to business strategies.
A deep understanding of the use of novel technologies to drive Digital Transformation (e.g., Cloud, Robotics, Artificial Intelligence, Machine Learning, Human-Centred design, User experience, Blockchain technology etc.).
Strong understanding of Banking operations, FinTech, and global Product development trends.
Demonstrated expertise in the Digital Banking, Financial services, Fintech, and telecommunication industry in Uganda.
Strong skills in business process analysis and redesign.
Strong interpersonal skills with a focus on Business engagement, Industry networking, Coaching and Mentorship.