Business Change Manager (1 Position)

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Business Change Manager (1 Position)

Reporting to: Senior Manager- Project Management Office

Duty station: Head Office

Reporting to the Senior Manager – Project Management Office, the role holder will be responsible for implementing change management strategies and plans that maximize return on investment by prioritizing business needs to be addressed, driving process efficiencies, increasing employee adoption and improving customer experience.

KEY ACCOUNTABILITIES:

Formulate detailed business cases and conduct thorough evaluations of vendor proposals, assessing financial, technical, and operational aspects.
Effectively manage and prioritize incoming process improvement requests to optimize resource allocation and achieve business objectives.
Lead change management initiatives including modifications to processes while applying a structured methodology.
Liaise with the business to assess and develop change impact analyses.
Integrate change management activities into project plans to improve the success of projects that are implemented by the Bank.
To identify and implement mechanisms by which benefits can be realized and measured and to support the Business in taking ownership of the required activities.
Define and measure success metrics and monitor change process arising out of Bank projects, process reviews and other change initiatives.
Engage/manage stakeholders to build transitional plans, complete business change readiness activities and transform behaviors which will support the business through the transformation process.
Manage the change portfolio and generate status reports to respective stakeholders.
Coordinate efforts with other departments to evaluate and ensure user readiness.
Support organizational design and definition of roles and responsibilities.
Work with respective line managers to embed changes within the business. Identifying what changes in processes, procedures and practices are needed to achieve change and deliver the planned benefits.
Leverage finance, data analytics and insights to assess project benefits realization.
Work with the Marketing team to design Go-to-Market strategies and track delivery.

KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:

A Bachelor’s Degree in Computer Science, Information Technology, Business Computing, Business Administration or other related fields .
Adept at Change Management, Software Quality Assurance, Project Management, Financial Technology, Change, Process Management & Innovation.
Certification or Training in Project Management, Change Management, Process Optimization and Software Quality Assurance are added advantages.
At least 6 years’ work experience, 3 of which should be in Business Analysis, Software Quality Assurance, Change Management or Operations position in a large financial services institution.
Demonstrated experience in Software Quality Assurance, Business Analysis and change agendas in Financial Services via project and process management.
Strong understanding and practical application of Quality Assurance (QA) methodologies, tools, and processes.
Demonstrated experience in systems automation testing, quality assurance, testing lifecycle management experience in a busy dynamic environment.
Strong understanding of Business Analysis, Change Management, banking operations, Risk Management project management, Financial Services Industry in Uganda and trends
Proficiency in both visually and verbally engaging analyses reports and presentations.
A proven and successful track record of identifying business opportunities and recommending viable options that capitalize on those opportunities.
Ability to elicit information from various stakeholders to form “big picture” through connecting various pieces of the puzzle when determining the current state and desired state.
Creative, energetic, resilient, and tenacious with a propensity to persevere.
Flexible, agile, and adaptable; able to work in ambiguous situations
Influential and leadership skills should be clearly demonstrated.
Excellent relationship building, negotiation/influencing skills with team members and stakeholders.
Strong communication skills and ability to eloquently articulate themselves.