ATM Operations Officer (1 Position)

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ATM Operations Officer (1 Position)

Reporting to the Manager- Channel Operations, the role holder will be responsible for offsite ATM Operations in line with operating guidelines as a means of contributing to quality service delivery.

KEY ACCOUNTABILITIES:

ATM Cash replenishment under dual control as per the laid down process flow and within the agreed service levels.
Reconciliation of ATM accounts as per the agreed frequency and act on any outstanding items. Escalate any exceptions timely to the Manager E-Channels Operations.
Timely processing of failed ATM transactions and reporting suspicious transactions as per AML/CFT definition of the same.
Attend to offsite ATMs related queries in a timely manner and provide an update to the stakeholders on the status.
Monitoring ATM uptime and action promptly during period when the ATMs are down.
Handle ATM Keys and combination as a custodian of the ATM while referring to the operations manual.
Check ATMs for proper physical security maintenance and report exceptions immediately for resolution.
Work with the service providers (Cash in Transit and ATM maintenance) to enforce delivery of services as per the service level agreements.
Escalation of any process gaps that may result in potential or actual loss to the Manager E-Channels Operations as per the incident reporting policy.
Contribute towards projects and continuous improvement initiatives that are geared towards automation of processes.
Manage ATM consumables e.g. journal rolls, receipt rolls for proper operation of the ATMs and service availability.

KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:

Bachelor’s Degree.
Two years’ Banking experience in cash handling.
Must be able to handle multiple priorities and multi-task well to ensure accurate and timely completion of all tasks and projects.
Knowledge and understanding of the back-office operation, procedures and processes.
The ability to identify and engage with all the key stakeholders in the organization.
Ability to prioritize daily tasks.
Ability to work with strict deadlines.
Customer oriented (Internal and external).
High level of integrity and ethical standards.
Excellent interpersonal and communications skills.
Ability to pay attention to detail.
Ability to effectively work within a team-oriented environment.
Proactive approach to work with a high level of maturity and self-drive.
Able to work under very demanding deadlines or timelines.