Queries-&-Feedback
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Home» Queries and Feedback

Queries and Feedback

To our esteemed customers,

Please note that you can use any of the following channels for your queries or feedback.

1. Report to the Customer Service desk and fill in a query/complaint form
2. Speak to the Branch Manager
3. Send an SMS to 8889
4. Call the dfcu Bank Call Centre on +256 414 351 000, +256 321 300 000/200
5. Email the Quality Assurance Officer: customercare@dfcugroup.com

If the above channels do not respond, please relay your feedback through any of the following:

1. Head Office: +256 312 200 165/204/210/264
2. Customer Service: +256 312 300 396
3. Write to Customer Service Manager, Head of Delivery Channels, or Head of Consumer Banking, and address the letter to dfcu Bank, P.O Box 70, Kampala
4. Visit the Customer Service department at dfcu Bank Head Office, Plot 26, Kyadondo Road

Fill out the form below to get an email sent right away.

Comments or questions are welcome.

*(denotes required field)

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